CONSUMER RIGHTS: WITHDRAWAL, CANCELLATION AND RETURN CONDITIONS
GENERAL INFORMATION
By placing an order electronically through our website, you are deemed to have accepted the preliminary information form and the distance sales contract.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188).
Unless otherwise stated, shipping costs incurred during product shipment are borne by the buyer. The ordered product is delivered to the address specified by the buyer within a maximum of 30 days. If this period is exceeded, the buyer may terminate the contract.
The product shall be delivered complete, in the specified quality, and accompanied by warranty certificates, user manuals, or other related documents, if any. If the product cannot be supplied, the seller shall notify the buyer within 3 days and refund the payment within 14 days at the latest.
IF THE PURCHASE PRICE IS NOT PAID
If the buyer fails to pay for the product or cancels the transaction in bank records, the seller’s obligation to deliver the product ceases.
UNAUTHORIZED USE OF CREDIT CARD
If it is determined that the payment for the delivered product was made without authorization and the related bank does not remit payment to the seller, the buyer is obliged to return the product within 3 days, with the shipping cost covered by the seller.
FORCE MAJEURE
If delivery cannot be made due to force majeure beyond the seller’s control, the situation will be communicated to the buyer. The buyer may cancel the order, request a replacement with a similar product, or choose to wait until the impediment is removed.
In case of cancellation, if the payment was made in cash, a refund will be issued within 14 days. For credit card payments, the refund will be processed to the bank within the same period; it may take 2–3 weeks for the amount to appear in the account.
PRODUCT INSPECTION
The buyer is obliged to inspect the product before accepting delivery. Broken, damaged, or torn packages should not be accepted. Once the product is received, it is deemed to have been delivered intact. If the right of withdrawal is to be exercised, the product must be returned unused and accompanied by its invoice.
RIGHT OF WITHDRAWAL
The buyer may exercise the right of withdrawal within 14 days from the date the product is delivered to them or to the person they designate, without any justification and without paying any penalty. The withdrawal notification must be made through the following communication channels:
Seller Information:
Company Title:
Address: Cırgalan District 4140. St. No:2 38110, Kocasinan, Kayseri, Turkey
Tax ID: 861 100 55 21
E-mail: [email protected]
Phone: +90 537 866 19 84
USE OF THE RIGHT OF WITHDRAWAL
The invoice of the product delivered to the buyer or a third party (If the invoice of the product to be returned is issued to a company, the return must be made with a return invoice issued by that company. Returns of corporate orders cannot be completed without a return invoice.)
The return form, the product’s box, packaging, and all standard accessories, if any, must be returned complete and undamaged.
RETURN CONDITIONS
Upon receipt of the withdrawal notice, the SELLER is obliged to refund the total amount and any documents placing the BUYER under debt within 10 days at the latest, and to receive the returned goods within 20 days.
If the value of the goods decreases or return becomes impossible due to the BUYER’s fault, the BUYER shall compensate the SELLER’s loss proportionally. However, the BUYER is not responsible for any changes or deterioration caused by the proper use of the product within the withdrawal period.
If the use of the right of withdrawal causes the total amount of the SELLER’s campaign limit to fall below the threshold, the discount amount obtained under the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Products prepared in line with the BUYER’s requests or clearly personal needs, goods that are not suitable for return, underwear bottom pieces, swimwear bottoms, cosmetic products, disposable items, goods that are perishable or whose expiry date may pass, products whose packaging has been opened by the BUYER and thus are not suitable for return due to health and hygiene reasons, goods mixed with other products and inherently inseparable, goods such as newspapers and magazines except those provided under a subscription agreement, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, and sound or video recordings, books, digital content, software programs, data storage and recording devices, computer consumables whose packaging has been opened by the BUYER cannot be returned according to the Regulation. Also, for services started with the consumer’s consent before the withdrawal period ends, the right of withdrawal cannot be exercised according to the Regulation.
Cosmetics and personal care products, underwear, swimwear, books, software and programs that can be copied, DVDs, VCDs, CDs, cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, untested, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES
If the BUYER delays payment made by credit card, they agree, declare, and undertake to pay interest and be liable to the bank in accordance with the credit card agreement between them and the bank. In such a case, the relevant bank may take legal action, and request expenses and attorney fees from the BUYER. In any case, if the BUYER defaults on payment, they accept to compensate the SELLER for any damages and losses resulting from the delayed fulfillment of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Funds Transfer) to our account at Ziraat Katılım Bank, IBAN: TR56 0020 9000 0124 0725 0000 01 (TL).
Through our website, you can make online single or installment payments using your credit cards. In online payments, the amount will be charged to your credit card at the end of your order.