TERMS OF SERVICE
Please read the Terms of Service below carefully before using this website. Visiting the site, making a purchase, or using any service means you accept these terms.
1. Parties and Definitions
Website: Refers to the website at shop.tuledelektronik.com.tr.
Service provider: Tuled Elektronik Sanayi Ticaret Anonim Şirketi, which operates the website and whose contact information is provided below.
User: A natural or legal person who visits the website, benefits from the services, or places an order.
Member: A user who registers to the site and benefits from it.
2. General Provisions
The user accepts that all information provided during registration is accurate and complete. The user is responsible for any damages arising from incorrect information.
All purchases made through the website are subject to the Law No. 6502 on the Protection of Consumers and the relevant regulations.
Access to the site is free of charge. However, some services offered during membership and purchasing processes may be paid.
3. Intellectual Property Rights
All content of this site (text, logo, image, video, software, design, etc.) belongs to Tuled Elektronik Sanayi Ticaret Anonim Şirketi and all rights are reserved.
This content may not be copied, reproduced, republished, or distributed without permission.
The user may view the site content for personal use only.
4. Terms of Use
Every transaction carried out through the site must comply with applicable laws and the principles of good faith.
Users may not use the site for illegal, misleading, harmful purposes or in ways that infringe the rights of third parties.
The membership account is personal. Passwords and account information must be protected by the user.
5. Order and Membership Transactions
Orders placed through the site are processed after sending a notification confirming receipt of the order.
The seller reserves the right to cancel the order if the ordered product is out of stock or cannot be supplied.
Users who provide false information during membership or misuse the system may have their membership suspended or canceled.
6. Privacy Policy
Personal data belonging to the user are processed and protected within the framework of the Privacy Policy and relevant legal regulations.
By using the site, the user is deemed to have accepted the provisions of the Privacy Policy.
7. Disclaimer
The website is not responsible for interruptions that may occur due to system errors, technical failures, maintenance work, or third-party interventions.
Content on the site such as product descriptions, price information, and stock status may be updated over time. The site does not accept responsibility for price and content errors that may occur inadvertently.
8. Third-Party Links
Redirections to third-party websites may be provided through the site. Tuled Elektronik Sanayi Ticaret Anonim Şirketi is not responsible for the content and security policies of these sites.
9. Changes and Updates to the Service
[tuled.com] reserves the right to change the service content, access conditions, or these terms of use at any time.
Changes take effect as soon as they are published on the site. Continued use of the site by the user means acceptance of the changes.
10. Governing Law and Jurisdiction
These terms of use are subject to the laws of the Republic of Türkiye.
In case of disputes between the parties, Kayseri Courts and Enforcement Offices have jurisdiction.
11. Contact Information
Company Title: Tuled Electronics Industry Trade Joint Stock Company
Address: Cırgalan District 4140. St. No:2 38110, Kocasinan/KAYSERİ
E-mail: [email protected]
Phone: +90 537 866 19 84
Mersis/Tax No (if any): 8611005521
DISTANCE SALES AGREEMENT
1. PARTIES
This Agreement is executed between the parties under the terms and conditions set forth below.
‘BUYER’; (hereinafter referred to as the "BUYER" in the agreement)
NAME– SURNAME:
ADDRESS:
‘SELLER’; (hereinafter referred to as the "SELLER" in the agreement)
NAME– SURNAME:
ADDRESS:
By accepting this agreement, the BUYER acknowledges in advance that if they approve the order subject to the contract, they will be obliged to pay the price of the order and any additional fees such as shipping and taxes, if specified, and that they have been informed about this matter.
2. DEFINITIONS
For the purposes of implementing and interpreting this agreement, the terms below shall have the meanings ascribed to them.
MINISTER: The Minister of Customs and Trade,
MINISTRY: The Ministry of Customs and Trade,
LAW: Law No. 6502 on the Protection of Consumers,
REGULATION: The Regulation on Distance Contracts (OG:27.11.2014/29188)
SERVICE: The subject of any consumer transaction other than the supply of goods, performed or committed to be performed in return for a fee or benefit,
SELLER: The company that offers goods to consumers within the scope of its commercial or professional activities or acts on behalf of or on account of the party offering goods,
BUYER: A natural or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes,
SITE: The website belonging to the SELLER,
ORDERING PARTY: The natural or legal person who requests a good or service through the SELLER’s website,
PARTIES: The SELLER and the BUYER,
AGREEMENT: This agreement executed between the SELLER and the BUYER,
GOOD: Movable property subject to purchase and intangible goods such as software, audio, video prepared for use in electronic media.
3. SUBJECT
This Agreement sets out the rights and obligations of the parties, pursuant to Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product whose specifications and sales price are stated below, which the BUYER ordered electronically through the SELLER’s website.
The prices listed and announced on the site are the sales prices. The announced prices and commitments are valid until they are updated and changed. Prices announced for a limited period are valid until the end of the specified period.
4. SELLER INFORMATION
Title
Address
Phone
Fax
Email
5. BUYER INFORMATION
Recipient
Delivery Address
Phone
Fax
Email/username
6. ORDERING PARTY INFORMATION
Name/Surname/Title
Address
Phone
Fax
Email/username
7. INFORMATION ON THE PRODUCT(S) SUBJECT TO THE AGREEMENT
7.1. The main characteristics of the goods/product(s)/service (type, quantity, brand/model, color, number) are published on the SELLER’s website. If a campaign is organized by the seller, you can review the main characteristics of the relevant product during the campaign period. Valid until the campaign date.
7.2. The prices listed and announced on the site are the sales prices. The announced prices and commitments are valid until they are updated and changed. Prices announced for a limited period are valid until the end of the specified period.
7.3. The sales price of the goods or services subject to the agreement, including all taxes, is shown below.
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Subtotal |
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Shipping Amount |
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Payment Method and Plan
Delivery Address
Recipient
Billing Address
Order Date
Delivery Date
Delivery Method
7.4. The shipping cost, which is the product shipment expense, shall be paid by the BUYER.
8. INVOICE INFORMATION
Name/Surname/Title
Address
Phone
Fax
Email/username
Invoice delivery: The invoice will be delivered to the billing address together with the order at the time of order delivery.
9. GENERAL PROVISIONS
9.1. The BUYER accepts, declares, and undertakes that they have read the preliminary information regarding the basic characteristics of the product subject to the contract, its sales price and payment method, and delivery on the SELLER’s website; and have given the necessary confirmation electronically. The BUYER accepts, declares, and undertakes that by confirming the Preliminary Information electronically before the conclusion of the distance sales contract, they have obtained the address to be provided by the SELLER, the basic characteristics of the products ordered, the price of the products including taxes, and the payment and delivery information accurately and completely.
9.2. Each product subject to the contract shall be delivered to the BUYER or the person and/or organization at the address indicated by the BUYER within the period specified in the preliminary information section on the website, depending on the distance to the BUYER’s place of residence, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
9.3. The SELLER accepts, declares, and undertakes to deliver the product subject to the contract complete, in accordance with the qualifications specified in the order, together with warranty certificates, user manuals, and any information and documents required by the nature of the work, to perform the work in compliance with legal regulations, soundly, in accordance with standards, free from all defects, in accordance with the principles of accuracy and honesty; to protect and improve service quality; to exercise the necessary care and diligence during performance; and to act with prudence and foresight.
9.4. Before the period of performance obligation arising from the contract expires, the SELLER may procure a different product of equal quality and price by informing the BUYER and obtaining their explicit approval.
9.5. If performance of the order subject to the contract becomes impossible and the SELLER cannot fulfill the contractual obligations, the SELLER accepts, declares, and undertakes to notify the consumer in writing within 3 days from the date of learning of this situation and to refund the total amount to the BUYER within 14 days.
9.6. The BUYER accepts, declares, and undertakes that they will confirm this Agreement electronically for delivery of the product subject to the Agreement, and that if the product price is not paid for any reason and/or is canceled in bank records, the SELLER’s obligation to deliver the product subject to the Agreement shall cease.
9.7. After delivery of the product to the BUYER or to the person and/or organization at the address indicated by the BUYER, if the price of the product subject to the contract is not paid to the SELLER by the relevant bank or financial institution due to unauthorized use of the BUYER’s credit card by unauthorized persons, the BUYER accepts, declares, and undertakes to return the product to the SELLER within 3 days, with the shipping expense borne by the SELLER.
9.8. If the SELLER cannot deliver the product subject to the contract within the period due to force majeure such as circumstances that develop beyond the will of the parties, are unforeseeable, and prevent and/or delay the parties from fulfilling their obligations, the SELLER accepts, declares, and undertakes to inform the BUYER of the situation. The BUYER has the right to request the cancellation of the order, the replacement of the product subject to the contract with its equivalent, if any, and/or the postponement of the delivery period until the preventive situation is eliminated. In the event that the BUYER cancels the order, for payments made in cash, the product amount shall be returned to them in cash and in full within 14 days. For payments made by credit card, the product amount shall be refunded to the relevant bank within 14 days after the cancellation by the BUYER. The BUYER accepts, declares, and undertakes that the average process for the amount refunded by the SELLER to be reflected to the BUYER’s account by the bank may take 2 to 3 weeks, and since the reflection of this amount to the BUYER’s accounts after the refund to the bank is entirely related to the bank’s transaction process, the BUYER cannot hold the SELLER responsible for possible delays.
9.9. The SELLER has the right to contact the BUYER via letter, e-mail, SMS, telephone call, and other means through the address, e-mail address, landline and mobile phone lines, and other contact information specified by the BUYER in the registration form on the site or subsequently updated by the BUYER, for communication, marketing, notification, and other purposes. By accepting this agreement, the BUYER accepts and declares that the SELLER may carry out the above-mentioned communication activities directed at them.
9.10. The BUYER shall inspect the goods/service before accepting delivery; and shall not accept damaged and defective goods/services (dented, broken, torn packaging, etc.) from the cargo company. Goods/services accepted as delivered will be deemed undamaged and intact. After delivery, the obligation to carefully protect the goods/services belongs to the BUYER. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned.
9.11. If the cardholder used during the order is not the same person as the BUYER or if a security vulnerability is detected with respect to the credit card used in the order before the product is delivered to the BUYER, the SELLER may request the BUYER to present identity and contact information regarding the cardholder, the statement of the credit card used in the order for the previous month, or a letter from the cardholder’s bank stating that the credit card belongs to them. The order shall be frozen during the period until the BUYER provides the requested information/documents, and if the aforementioned requests are not met within 24 hours, the SELLER reserves the right to cancel the order.
9.12. The BUYER declares and undertakes that the personal and other information provided while becoming a member of the SELLER’s website are true, and that they will immediately, in cash and in full, compensate for all damages that the SELLER may incur due to the untruth of such information upon the SELLER’s first notification.
9.13. The BUYER accepts and undertakes from the outset to comply with the legal regulations while using the SELLER’s website and not to violate them. Otherwise, all legal and criminal obligations to arise shall be solely and exclusively binding on the BUYER.
9.14. The BUYER may not use the SELLER’s website in any way that disrupts public order, is contrary to general morality, is disturbing and harassing to others, for an unlawful purpose, or in a way that infringes the material and moral rights of others. In addition, the member may not engage in activities that prevent or make it difficult for others to use the services (spam, virus, trojan horse, etc.).
9.15. Links may be provided on the SELLER’s website to other websites and/or other content that are not under the SELLER’s control and/or are owned and/or operated by third parties. These links are provided to facilitate orientation for the BUYER and do not support any website or the person operating that site, nor do they constitute any guarantee regarding the information contained in the linked website.
9.16. A member who violates one or more of the provisions listed in this agreement shall be personally liable, legally and criminally, for such violation and shall hold the SELLER harmless from the legal and criminal consequences of such violations. Furthermore, if the matter is brought to the legal field due to such a violation, the SELLER reserves the right to claim compensation from the member for non-compliance with the membership agreement.
10. RIGHT OF WITHDRAWAL
10.1. If the distance contract concerns the sale of goods, the BUYER may exercise the right of withdrawal by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to them or to the person/organization at the address indicated, without assuming any legal or criminal liability and without giving any reason, provided that they notify the SELLER. For distance contracts for the provision of services, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the performance of the service has begun with the consumer’s consent before the expiry of the withdrawal period. The expenses arising from the use of the right of withdrawal belong to the SELLER. By accepting this agreement, the BUYER is deemed to have been informed in advance about the right of withdrawal.
10.2. To exercise the right of withdrawal, written notification must be given to the SELLER by registered mail with return receipt, fax, or e-mail within 14 (fourteen) days, and the product must be unused within the scope of the provisions on "Products for Which the Right of Withdrawal Cannot Be Exercised" set forth in this agreement. In the event that this right is exercised,
a) The invoice of the product delivered to the third party or the BUYER (If the invoice of the product to be returned is issued to a company, the return must be made together with the return invoice issued by the company. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.)
b) The return form,
c) The products to be returned must be delivered complete and undamaged together with their boxes, packaging, and standard accessories, if any.
d) From the receipt of the withdrawal notice, the SELLER is obliged to refund the total amount and the documents that place the BUYER under debt to the BUYER within 10 days at the latest and to receive the goods within 20 days.
e) If the value of the goods decreases or return becomes impossible due to a reason arising from the BUYER’s fault, the BUYER is obliged to compensate the SELLER’s damages proportionally to their fault. However, the BUYER is not responsible for changes and deterioration caused by the proper use of the goods or product during the withdrawal period.
f) If exercising the right of withdrawal causes the amount to fall below the campaign limit organized by the SELLER, the discount amount benefited under the campaign shall be canceled.
11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Products prepared in line with the BUYER’s requests or clearly personal needs and not suitable for return; underwear bottom pieces, swimwear bottoms; cosmetics; disposable items; goods that are perishable or that may expire; products that, after delivery to the BUYER, are not suitable for return due to health and hygiene reasons if their packaging has been opened by the BUYER; goods that are mixed with other products after delivery and cannot be separated due to their nature; goods related to periodicals such as newspapers and magazines, except those provided under a subscription agreement; services performed instantly in electronic media or intangible goods delivered instantly to the consumer; and sound or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables where the packaging has been opened by the BUYER cannot be returned in accordance with the Regulation. In addition, for services that have begun with the consumer’s consent before the end of the withdrawal period, the right of withdrawal cannot be exercised in accordance with the Regulation.
Cosmetics and personal care products, underwear products, swimwear, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) can only be returned if their packaging is unopened, untested, undamaged, and unused.
12. DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults when making payments by credit card, they accept, declare, and undertake that they will pay interest and be liable to the bank in accordance with the credit card agreement between them and the cardholder bank. In this case, the relevant bank may take legal action; may request expenses and attorney fees from the BUYER; and in any case, if the BUYER falls into default due to their debt, the BUYER accepts, declares, and undertakes to pay the SELLER’s damages and losses arising from the delayed performance of the debt
13. COMPETENT COURT
In disputes arising from this agreement, complaints and objections shall be made to the consumer arbitration committees or consumer courts at the consumer’s place of residence or where the consumer transaction is performed, within the monetary limits specified in the law below. Information on the monetary limit is as follows:
Effective as of 28/05/2014:
a) Pursuant to Article 68 of Law No. 6502 on the Protection of Consumers, for disputes with a value below 2,000.00 (two thousand) TL, to district consumer arbitration committees,
b) For disputes with a value below 3,000.00 (three thousand) TL, to provincial consumer arbitration committees,
c) In provinces with metropolitan status, for disputes with a value between 2,000.00 (two thousand) TL and 3,000.00 (three thousand) TL, to provincial consumer arbitration committees.
This Agreement is made for commercial purposes.
14. ENFORCEMENT
When the BUYER makes the payment for the order placed through the Site, they shall be deemed to have accepted all the terms of this agreement. The SELLER is obliged to make the necessary software arrangements to obtain confirmation that this agreement has been read and accepted by the BUYER on the site prior to the actualization of the order.
SELLER: Tuled Electronics Industry Trade Joint Stock Company
BUYER:
DATE: 17.09.2025